Anti-Spam Policy

Spam refers to unsolicited bulk email messages sent without the recipient's consent. We define spam as any email communication that is sent to recipients who have not explicitly opted in to receive communications, contains misleading subject lines or sender information, does not provide a clear and easy way to unsubscribe, or continues to be sent after a recipient has opted out. At Fit Space, we take these definitions seriously and ensure that none of our communications fall into these categories.

We are committed to maintaining the highest standards of email communication. Here's how we ensure compliance: First and foremost, we practice explicit consent by only sending emails to individuals who have voluntarily subscribed to our mailing list or provided their email address through our website, events, or services. All our emails clearly identify Fit Space as the sender with accurate contact information, ensuring complete transparency about who is contacting you. Our email subject lines are always honest and accurately reflect the content of the message, so you'll never be misled about what's inside. Every marketing email includes a clear, functional unsubscribe link that allows you to opt out instantly with just one click. Finally, we ensure prompt processing of all unsubscribe requests within 48 hours, and you will not receive further marketing emails after that period.

We send different types of emails to our subscribers, each serving a specific purpose. Marketing emails include promotional content, special offers, new program announcements, and fitness tips - you can unsubscribe from these at any time according to your preferences. Transactional emails cover essential communications such as order confirmations, membership updates, password resets, and service-related notifications; these are necessary for providing our services and cannot be opted out of while you maintain an active account. Our newsletter provides weekly or monthly fitness content, success stories, and community updates, and this is an optional subscription that you can manage independently. Finally, service update emails inform you about important changes to our terms, policies, or services that may affect your membership, ensuring you're always informed about how we operate.

We collect email addresses only through legitimate and transparent methods. Website sign-ups occur when you voluntarily subscribe to our newsletter or create an account on our website, giving you full control over your decision to join our mailing list. Membership registration captures your email when you sign up for our fitness programs, classes, or membership services as part of the necessary account creation process. Event participation provides another avenue where we collect emails when you register for our fitness events, workshops, or webinars. Contact forms allow us to gather your email when you reach out to us through our customer support channels, enabling us to respond to your inquiries effectively. Finally, in-person sign-ups happen when you provide your email at our physical locations or during promotional events. We want to be absolutely clear: we never purchase email lists, harvest emails from websites, or use any deceptive methods to collect email addresses. Every email address in our database has been provided to us directly and voluntarily.

You have complete control over the emails you receive from us. Here are your rights: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or visiting our preference center - no questions asked, no delays. You have the ability to customize your preferences and choose which types of emails you want to receive and how frequently, allowing you to tailor our communications to your interests. You can update your information at any time, keeping your email address and preferences current through your account settings. If you believe you've received spam from us or someone impersonating us, you have the right to report these issues immediately, and we will investigate thoroughly. Additionally, you can request data access to obtain a copy of the personal data we hold about you, including your email preferences and communication history, ensuring complete transparency about how we use your information.

We respect your inbox and limit the frequency of our communications to ensure we're not overwhelming you with messages. Marketing emails are sent at a maximum of 3-4 emails per week, though typically you'll receive just 1-2 per week with our most relevant offers and updates. Our newsletter is delivered once per week or once per month, depending on your preference settings, providing you with valuable fitness content and community news on a schedule that works for you. Special promotion emails are sent only occasionally for major events, limited-time offers, or important announcements that we believe you'll find valuable. Transactional emails are sent only when necessary based on your account activity, such as when you make a purchase or need to reset your password. You can adjust your email frequency preferences at any time through your account settings or by contacting our support team, giving you complete flexibility over how often you hear from us.

We take your privacy seriously and have strict policies regarding email sharing. Most importantly, we never sell, rent, or trade your email address to third parties for marketing purposes - your email is yours alone and we treat it with the utmost respect. We only share email addresses with trusted service providers who help us deliver our services, such as email platform providers and payment processors, and only to the extent necessary for them to perform their functions. All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify, ensuring your information remains secure throughout our service delivery chain. In rare circumstances, we may disclose your email address if required by law or to protect our legal rights, but this would only occur under legal obligation or in defense of legitimate business interests.

Our anti-spam practices comply with all applicable laws and regulations across multiple jurisdictions. We fully comply with the CAN-SPAM Act in the United States, meeting all requirements including clear identification, honest subject lines, and easy opt-out mechanisms. For our European subscribers, we adhere to GDPR regulations by obtaining explicit consent, providing clear privacy information, and honoring all data subject rights including the right to access, rectify, and erase personal data. In Canada, we follow CASL (Canadian Anti-Spam Legislation) requirements for consent and identification, ensuring our Canadian subscribers receive the same high level of protection. Beyond these major frameworks, we also comply with all applicable local and international email marketing laws wherever our subscribers are located, maintaining a global standard of excellence in email communication practices.

We implement robust security measures to protect your email address and prevent unauthorized access. All email addresses and subscriber data are stored using encrypted storage systems, ensuring that your information remains secure even in the unlikely event of a data breach. We use secure email transmission protocols that meet industry standards, protecting your data as it travels between our servers and your inbox. Our systems undergo regular security audits and updates to stay ahead of emerging threats and maintain the highest level of protection. Access to subscriber data is strictly limited and restricted to authorized personnel only, with comprehensive access logs and monitoring in place. Finally, we employ anti-phishing and anti-spoofing measures to protect both our brand and your security, ensuring that emails claiming to be from Fit Space are legitimate and that your trust in our communications is well-placed.

If you believe you've received spam from Fit Space or someone impersonating us, please help us investigate by taking the following steps. Forward the suspicious email to our dedicated abuse team at abuse@britandfit.com, where our security specialists will review it promptly. If possible, include the full email headers to help us trace the source and identify whether the email genuinely came from our systems or from an impersonator. Please describe why you believe the email is spam or fraudulent, including any suspicious elements such as unusual requests, poor grammar, or links to unfamiliar websites. We take these reports very seriously and will investigate all submissions within 48 hours, taking appropriate action which may include strengthening our security measures, reporting fraudulent activity to authorities, or updating our communication practices.

We may update this Anti-Spam Policy from time to time to reflect changes in our practices or legal requirements. When significant changes are made, we will notify subscribers via email or through prominent announcements on our website, ensuring you're always aware of how we handle your email communications. The "Last Updated" date at the bottom of this page indicates when the policy was last revised, providing you with a clear reference point for tracking changes. Continued use of our email services after updates constitutes acceptance of the revised policy, though we encourage you to review any changes and contact us with questions. You can always review the current version of this policy on our website at any time, and we maintain an archive of previous versions for transparency and reference purposes.